Terms of Use

Please follow the rules below when using VRH.az. Our goal is to create a reliable, convenient and safe environment for communication between property owners and guests.

1. How the platform works

VRH.az is a platform for posting and searching listings for short-term villa and cottage rentals and contacting property owners.

The website does not provide online booking or process rental payments. Dates, prices, payments, deposits and other rental conditions are agreed directly between the guest and the property owner.

2. Registration and accounts

Users must provide accurate and up-to-date information when registering. Each phone number may be linked to only one account.

Users are responsible for keeping their account details secure. Creating an account in someone else’s name or using false information is prohibited.

3. Posting listings

The person posting a listing must own the property or have the owner’s permission to rent it out.

Photographs, address, price, capacity, amenities and house rules must accurately represent the property. Any additional costs not included in the price must be disclosed in advance.

Fake, misleading or duplicate listings, and listings using another person’s photographs without permission, are not accepted. Property owners must keep their listing information up to date.

4. Chat and contact

Dates and conditions of the stay may be discussed through the platform’s internal chat. Phone number visibility depends on the activation conditions of the selected service.

Insults, threats, discrimination, spam, fraud and unwanted advertising are prohibited in chat. Sharing someone else’s personal information without their consent is not permitted.

5. Paid services

VRH.az may offer paid services such as VIP, Premium, listing promotion, and chat activation or extension.

The price, duration, features and applicable refund conditions for each service are displayed before payment. Purchasing a paid service does not guarantee that the property will be rented.

Payment for these services is separate from the property’s rental fee.

6. Rental agreement

Before making payment, the property owner and guest must confirm the dates, total amount, number of guests, check-in and check-out times, deposit conditions and cancellation terms.

Guests must follow the agreed house rules and take care of the property. Owners must provide the property in the agreed condition and with the agreed amenities.

7. Reviews

Reviews must be honest, relevant and based on real experience. Fake reviews, insults, threats and disclosure of personal information are prohibited.

A negative review is not removed solely because the property owner disagrees with it. Reviews reported for violating the rules are investigated, and appropriate action is taken based on the findings.

8. Complaints and moderation

Rule violations may be reported through the support section. Correspondence, photographs and other evidence may be requested during an investigation.

Depending on the nature of the violation, a warning may be issued, content may be removed or account activity may be restricted.

9. Privacy

The use of personal information is explained in the Privacy Policy. Only authorised administrators may view correspondence to investigate complaints or address safety concerns. The reason for each such access is recorded in the system.

10. Changes to the rules

These rules may be updated as the platform and its services change. Users are notified of significant changes.